Terms and Conditions


Our terms and conditions comply with all current UK legislation to ensure that your shopping experience on this website is safe and secure. All sales are governed by the commercial laws of England and Wales. The site is owned by PrintDrop, a trading name of Natural Light. The contents of these terms are written in plain English without jargon, business speak and legalese.


All prices quoted on this website are in UK Pounds Sterling (GBP). No VAT, admin fees, or added sales taxes are charged. Prices may be subject to change without prior notice. The price refers to the cost of physical goods displayed on this website, services which we offer, and services by third parties charged to us. Third parties refer to couriers and postal operators. Courier quotes for large parcels change on a daily basis and are not fixed.


For customers worldwide, we accept all the major credit and debit cards. The card payments are handled securely though Stripe or Square Payments. For larger volume orders, we operate an invoicing system which will be emailed to you daily. Invoice payments are via Stripe or Square Payments.

For UK customers only, we can also take card payments by telephone and Internet Banking Transfers using Faster Payments.

Orders and Cancellations

When you place an order with PrintDrop, your order will be accepted once payment has been completed and paid in full. PrintDrop reserves the right to cancel an order if deemed unsuitable. We may cancel an order for technical, legal, or moral reasons.

If you, or your customer decide to cancel an order, or you need to change the shipping address, please contact us immediately. If your shipping label has already been purchased and printed, then unfortunately we are unable to cancel your order. We are unable to cancel an order if production of your order has already begun.

It is the responsibility of your customer and you as the client, to ensure that the postal address is accurate, complete and up to date. The shipping address must be valid for at least one calendar month at the time of purchase to allow for postal delays. Customers in the process of moving house should set up a redirection/ forwarding service with their national postal carrier to receive parcels.

PrintDrop will not be held responsible for delays or failed deliveries relating to incomplete addressee or address details provided at checkout, or by other forms of communication. All details related to your order must be forwarded in writing. We cannot accept amendments to orders by telephone.


As a business to business printing service, we only accept refunds for ‘damaged in transit’ goods or incorrectly received products. We ask for a quick photograph as evidence, to avoid unnecessary delay and shipping costs. We are happy to replace and resend goods which meet the above criteria.

We do not accept returns for customised goods, including goods printed with your own artwork, ‘buyer’s remorse’ or unwanted gifts. It is up to you as a business, if you wish to refund your own customer for situations which may or may not fall under UK Consumer Contracts Regulations.

International Returns.

We do not accept returns from international destinations (non UK) customers where import duties or courier admin fees will be payable to accept goods. If your end customer wishes to return goods and you are happy to accept the charges, PrintDrop will invoice you the amount as detailed in the courier invoice.

Please familiarise with international consumer laws before shipping to a country.

Non receipt, delayed and lost parcels

UK Deliveries

All UK parcels which are correctly addressed in line with the Royal Mail address finder database should arrive within Royal Mail’s advertised delivery estimates.

These times are not guaranteed delivery times. Royal Mail expect customers to wait 10 business days before considering an item delayed or lost. Expect delays due to ongoing Coronavirus related issues, bad weather, or during busy times of the year.

We cannot refund orders or delivery charges for late deliveries, uncollected parcels from Delivery Offices, customer expectations not being met, missed ‘customer imposed’ deadlines or buyer’s remorse.

We can only issue refunds once a parcel has been returned by Royal Mail or our couriers stating an official reason for non delivery. Refunds are entirely at PrintDrop’s discretion based on the reasons for return.

We are happy to store returned printed products for re-delivery. Re-delivery will be paid by the customer.

Non UK Deliveries & EU

Delays are to be expected due to the introduction of EU VAT charges to all parcels entering their customs zone. Parcels may be held or delayed at Customs due to technical issues or slow handling. Tracking numbers should clarify the parcel’s status.

We are unable to refund order or delivery charges which are refused by EU or international customs until the parcel has been returned to PrintDrop stating the official reason for non delivery. Refunds are entirely at PrintDrop’s discretion and will be based on the information provided.

We are happy to store returned printed products for re-delivery. Re-delivery will be paid by the customer.

Unauthorised Returns

Parcels returned by the shipping carrier due to an insufficient address, uncollected, or by any other official reason provided by the carrier, will not receive a refund for the original shipping charges.

It is the buyer’s sole responsibility to ensure that the shipping address provided at checkout is accurate, complete and valid for one calendar month at the time of purchase.  PrintDrop will not be held responsible for incomplete address details provided at checkout.

We will attempt to contact you about returned parcels to arrange redelivery. Redelivery will incur a small fee to replace packaging, the full cost of resending the parcel and payment processing fees charged to us. Returned parcels will be donated or destroyed after 7 days.


Your parcel will be handed to our couriers who are chosen for their reliability, security and speed of service, rather than the cheapest quote offered to us. You are unable to specify your preferred service or arrange for your own courier.

Small parcels are usually handled by Royal Mail and a national postal service if posting overseas. We do not personally deliver your mail. Delivery times are out of our control. PrintDrop does not have the ability to speed up, or locate a parcel within the postal system.

Postal delays are to be expected during U.K. bank and public holidays, overseas public or cultural holidays, severe weather between this location and the recipients location, busy gift periods throughout the year, the Christmas run up from Halloween to New Years Day, global pandemics, regional lockdowns, civil disturbances, transportation delays, strikes or industrial actions and operational changes to postal services. It is your responsibility to inform your customer of possible or likely delays.

PrintDrop reserves the right to withdraw deliveries to countries who are known, or are currently reporting severe delays related to the above reasons. Postal carriers may immediately withdraw services to countries experiencing pandemic related problems with transportation.

Customs Duty

On the 1st January 2021, the UK left the EU Single Market. This means that EU customers will have to pay EU VAT and additional fees to receive goods from outside of the EU economic area. Those fees are set by each country of the EU. These rules are due to change in July 2021. The import threshold for low value goods is currently set at 22 Euros. This threshold will be scrapped in July 2021. EU customers will be required to pay EU VAT plus additional handling charges before their goods are delivered to them. These charges will be paid to the delivery company. PrintDrop will not accept refund requests for goods refused by customers located in the EU, or in any other country which relate to unpaid duties, or for any other official reason. Please familiarise yourself with international customs law before ordering.

Faulty Goods

Our products are selected for their quality, rather than the cost to us. All goods are inspected throughout the manufacture and despatch stages of your order. In the event that your product has developed a fault or is of unsuitable quality, please contact us within 7 days of delivery. You may be asked to provide photographs and a description of the fault. We are happy to replace goods once we have inspected them.

We do not despatch goods with noticeable faults. As a hand printing service, minor variations to the print may occur. For example, lining up straight lines within a design with the straight edge of a mug. Variations can include positioning or colour. Ceramic mugs are subject to minor variations in size, weight or dimensions. The final product may differ from product mockups or photographs due to technical limitations. Customers should order a sample product before ordering a larger batch to confirm quality, colour accuracy and suitability.

Due to the fragile nature of many of our products, we are unable to accept returns due to misuse, or accidental damage. This does not include items damaged in the post. Please refuse parcels from couriers which show obvious signs of damage or mistreatment to the outer packaging. Courier damage must be reported within 3 business days.

Payment Disputes

All goods remain the property of PrintDrop until full payment has been made. Your ownership of paid goods is forfeited in the event that a payment dispute is opened or a chargeback has been raised with your credit card company. In the event of a successful payment dispute, the disputed goods in question must be returned to PrintDrop within 10 calendar days.


All website content, including product images, product descriptions, templates, text and photographs may not be copied, redistributed, reproduced or sold. This includes minor alternations or ‘substantially similar’ content derived from this site. Customers must use their own content to describe products sold on their own sites.

Stolen content will be removed from websites without prior warning. Content including product images and text taken from this website and used for business purposes, may result in legal action and invoices submitted for unlicensed use.

Design templates are for the sole use of PrintDrop customers. Your first design and order should be submitted within 30 days of downloading the template.

We do not print designs which infringe on registered trademarks or copyrights. If we feel that your design contains, unauthorized Disney, TV, Film, Game and Sporting characters, and you are unable to produce a licence, your design will be rejected and your order will be cancelled and refunded.

When an order is submitted, PrintDrop is of the assumption that you are the legal owner of the copyrighted works and therefore, grant us permission to reproduce your work.

By using our services or submitting an order, you agree to the following:

“I agree to indemnify PrintDrop against all losses, damages, claims or expenses including legal costs which PrintDrop may incur in the event of any claim by any party against PrintDrop; that any intellectual property rights have been infringed upon at the request of you the client.” – In plain English; you will cover our legal expenses in the event that we are sued by a copyright holder, for printing unauthorised material which you provided for us to print.

PrintDrop may use your copyrighted works to promote, advertise and demonstrate the services we offer. Your products may be displayed on current and future social media venues, websites, promotional material, or in search engine results. We will endeavour to credit your works and help increase your marketing of the product to promote your business and increase sales. If you do not wish for us to use your products for this purpose, please contact us in writing.

All logos are owned by their respective trademark owners. PrintDrop is not associated or endorsed by any online marketplace. All displayed logos are for information purposes only.